Please get in touch. Questions about the products, possible collaborations or commissions, please let us know. 

You can use the form to contact us or if you prefer email or call:

info@loriharrisondesign.com
647.292.3750

 


Toronto
Canada

647.292.3750

FAQ

 

How do I care for my pillow?

Remove the cover from the insert and either dry clean, spot wash or machine wash. Please note that the leather tab may transfer slight colour onto light fabrics when submerged in water. For this reason we recommend that for light fabrics the cover be spot washed or dry cleaned. Iron on reverse side or with a  thin tea towel between the print and the iron.

Where do your fabrics come from?

All our fabrics are 100% linen and are sourced through a premier textile distributor based in
Montréal, Canada.

What is type of insert comes with my pillow?

All our pillow inserts are 100% cotton cover with duck feathers for a soft, natural feel.

How long will it take to get my purchase?

All orders to Canada and United States are shipped from Canada via Canada Post or UPS with a tracking number. For international orders (outside continental USA and Canada) please contact info@loriharrison.ca for shipping quote. Orders are typically processed within 1-3 days of receiving the order. Please allow 1-2 extra days for processing during peak business periods such as sales and holidays. Unfortunately, we cannot estimate or pay for any duties or taxes related to international shipping.  

We are not responsible for any lost packages. We are not responsible for carrier delays (due to holiday backup etc). 

What is your return policy?

At this time we offer exchange only. If you are not completely satisfied with your online purchase you may exchange your item(s) within 10 days from the date of delivery. All exchanges must be authorized prior to shipping. All merchandise must be unworn, unused and in original condition. 

Lori Harrison has the right to refuse return of goods that do not meet our return policy. 

In all cases, the customer is responsible for all shipping costs. If you have any questions, please contact us via email at info@loriharrison.ca Please have ONLINE ORDER # and your full name in subject line of email.

Do you offer trade pricing?

Yes we do! Please email us to sign up for a trade account.

What is your privacy policy?

We respect your right to privacy, Lori Harrison only collects the information necessary to complete your order or to contact you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address. Because payments are processed via Stripe we never have direct access to or store your credit card information.

All items made in Canada unless otherwise noted.